Contact
Last updated: 29 days ago
We are a small team and we answer every email ourselves. There is no call centre and no chatbot pretending to be a person.
How to reach us
Email: info@officialmiso.com
This is the fastest way to get an answer and it reaches the whole team, so nothing gets stuck with one person.
Response time: 1 to 2 business days, Monday to Friday. Emails sent at the weekend or on a UK public holiday are answered on the next business day. If you have not heard from us in 3 business days, check your spam folder and then email us again, as occasionally a reply bounces.
What to include so we can help quickly
- Order query: your order number, which starts with # and is in your confirmation email
- Return or refund: order number, the reason, and a photo of the product
- Delivery problem: order number and your tracking number
- Skin reaction: order number, what happened, when it started, and a photo if you are comfortable sending one. Please stop using the product first and read our Product Disclaimer
- Privacy request: the email address you used to order and what you would like us to do
Returns
Please do not send anything back before contacting us. Email us first and we will confirm whether a physical return is needed and, if so, send you the return address.
Complaints
If you are unhappy with anything, email info@officialmiso.com with "Complaint" in the subject line. We acknowledge within 2 business days and aim to resolve within 14 days. If we cannot resolve it, we will explain why in writing.
Other policies
Shipping Policy · Refund and Returns Policy · Privacy Policy · Cookie Policy · Terms of Service · Product Disclaimer and Skin Safety
Store details
Miso
Website: https://officialmiso.com
Email: info@officialmiso.com
We ship to the United Kingdom only.